How to reach us

SweepstakesCasino-Australia.com is an independent editorial operation based in Sydney, NSW. Our team of analysts and writers reviews sweepstakes casino platforms for Australian players. We take editorial accuracy seriously and welcome corrections from readers, platform representatives and regulatory bodies.

Response time: We respond to all enquiries within 48 business hours (Monday–Friday, Sydney time). We do not provide real-time player support for individual platform accounts β€” contact your casino's support directly for account-specific issues.

Editorial enquiries

If you believe any information on our site is inaccurate β€” whether a bonus amount, payout time, platform feature availability or legal information β€” we want to know. Send a clear description of the inaccuracy, the page URL, and supporting evidence (screenshot, official platform quote) to our editorial team. Verified corrections are applied within 24 hours of receipt.

Partnership and affiliate enquiries

We selectively accept new affiliate partnerships with sweepstakes casino platforms that meet our editorial standards. Our criteria for inclusion include verified AU payout capability, transparent Terms and Conditions in English, and compliance with sweepstakes promotional contest law. We do not accept payment for editorial ratings or review scores β€” all ratings reflect independent testing.

Platforms seeking inclusion should provide: operator name and registered business details, proof of sweepstakes legal compliance, AU payout method confirmation, and a non-disclosure-free contact for our testing team. Processing new platform reviews takes 4–6 weeks from initial enquiry to publication.

Responsible gaming and player concerns

If you are concerned about your own or someone else's sweepstakes casino activity, we encourage you to contact professional support services. While sweepstakes casinos carry lower financial risk than traditional gambling, excessive play time warrants attention:

  • πŸ†˜ Gambling Help Online: 1800 858 858 (24/7, free)
  • πŸ†˜ Lifeline Australia: 13 11 14 (24/7)
  • πŸ†˜ GambleAware NSW: gambleaware.nsw.gov.au

Press and media enquiries

Journalists seeking comment on sweepstakes casino regulation, legal status in Australia, or consumer research data from our platform testing are welcome to contact our editorial team. We can provide background information, data from our player surveys (used anonymously), and a quote from our Lead Editor Mia Clarke on AU sweepstakes casino market topics.

Technical issues

If you encounter a broken link, missing image or other technical issue on this site, please let us know. Include the page URL and a brief description of the problem. We aim to fix reported technical issues within 24 hours.

This site is part of the Australian sweepstakes casino guide network. For player reviews and rankings, see our casino reviews. For legal information, see our beginner's guide.

Mia Clarke
Mia Clarke
Lead Editor β€” SweepstakesCasino-Australia.com
Mia manages editorial standards for all reviewed platforms and serves as the primary media contact. MEAA member. Based in Sydney, NSW.